Submit a request – Booking.com Trips Supply Portal Help

Your email address

How can we help?

Supplier Name/Brand

Company trading name as showing in Rentalcars.com

Country Of Operation

RFP ID

What is your Billing Account ID?

Are you changing the rate code?

Please provide rate code

Booking Dates From

Booking Dates To

Pick up dates range from

Pick up dates range to

Do new car groups need to be loaded?

Please enter the code(s) for the promotion(s)

Please provide account number

Please provide discount number

Does this affect your entire fleet (all your cars)?

Does this affect all your locations

Does this change affect all locations and all rate packages?

Please provide us with a full set of terms when adding/ changing clause

Is this change happening because your business is changing ownership?

Please upload a spreadsheet with locations and their opening times

Please attach an spreadsheet with your amendment, the spreadsheet need to follow the format in the link bellow: https://cars-support.zendesk.com/hc/article_attachments/360024479139/Add_new_rates_or_promo_V2._01.xlsx Amendments submitted not following this format can be rejected.

Please upload a spreadsheet with the locations

Are you adding the new car group(s) to all locations and all rate packages?

Has this car already been picked up?

Has this car already been dropped off?

Rentalcars/Booking.com reservation number

Supplier confirmation number (if already issued)

URL:

Source

Pick-up Date

Drop off date

Location/Depot

Does this affect the legal entity that's named on your contract with us?

Please upload your logo

(provide instructions of minimun requirments needed) Confirm that new logo is attached

Are you changing the name of the account holder?

Does this affect the legal entity that's named on your contract with us?

Confirm bank details

We need you to send us proof of bank details which can be provided in the following formats: a document issued by the bank- e.g. bank letter, redacted bank statement, cheque book, a contract signed between yourselves and the bank a print-screen of Internet Banking (redacted) bank details on a signed company letterhead paper. Once you provide this documentation we will send you out a url link and a separate access code so you can complete you new bank details online.

Does your rate/code account number link to a change in bank account, XML API or change of business ownership?

Please provide the clause you want to query

Please provide more details explaining what you want to clarify about this clause

Amend extra fees/charges

UPLOAD XLS WITH LIST OF EXTRAS AND THEIR FEES/CHARGES

Confirm attached Spreadsheet

What is the change you want to make?

Quality

Please provide details in the box below.

What is your current email address that you want to change?

What is the new address that you want us to setup?

Source Market

Customer Facing Email address

Please provide a customer-facing email address in accordance with DSA Requirements for Traceability of Traders. https://cars-support.zendesk.com/hc/en-gb/articles/15879283654300-Everything-you-need-to-know-about-the-Digital-Services-Act-DSA

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments

Add file or drop files here